Warranty and Service Policy

Warranty and Service

Warranty on instruments, heating devices and accessories are one year on parts and labor at our plant. Consumable items such as glassware, needles and membranes are not included. Warranty applies only to the original purchaser. Warranty cards should be filled out and sent in immediately after receipt of goods.

Freight charges to Berlin MA for warranty work performed in our repair department are the responsibility of the customer. Return freight charges will be paid by Organomation for items repaired under warranty at our plant. Organomation Associates, Inc., reserves the right to choose all freight and shipping carriers. For warranty work performed in the field, parts will be sent at no charge.

Merchandise Returns

A return authorization number is required for all merchandise returns. Returns must be made within 30 (thirty) days of receipt of goods. If a return beyond this period is approved, there will be a restocking fee, which will be determined by one of our sales representatives. Packing should be carefully done. Original shipping cartons should be used whenever possible. All returns must be received undamaged and in new condition. Used glassware, needles or other consumable are not returnable.

Shortage or Shipping Damage

All claims for shortage, incorrect items or damaged items must be made within 10 (ten) days after receipt of shipment. We will attempt to correct problems immediately, usually by exchanging or replacing items. All incorrect or damaged items must be returned for credit. Damaged cartons should be kept for possible inspection.

Equipment Refurbishment

Organomation offers refurbishment on any of our equipment with expired warranties. Customers seeking these services will be asked to ship their equipment back to our repair department, where our technicians will evaluate the state of the equipment and determine the cost of repair. Repair quotes must be accepted by the buyer prior to refurbishment. Our repair department will restore the equipment to an optimal working condition, and provide a 90 day warranty on all repaired components. For more information regarding these services please contact us at 978.838.7300.

Shipping

Organomation Associates, Inc. reserves the right to choose the shipping carrier unless otherwise specified by the customer. The customer is responsible for all shipping expenses unless circumstantial claims fall under warranty provisions. Organomation is happy to accommodate with special requirements for international orders. Please specify at the time of the purchase any explicit requests.